Terms and conditions of warranty
1 | The Warranty is made to the original owner only and is nontransferable. It is only effective with a valid proof of purchase consisting of the original purchase document or receipt indicating the date of purchase, the dealer’s name (if applicable) and the designation of the model.
Synch reserves the right to reject the coverage of this Warranty if the accompanying documentation of the Super Monkey components is not accurate or complete.
2 | The Warranty becomes effective from the date of original purchase and expires at the end of the applicable warranty period.
3 | This Warranty is void if the care instructions (whether provided with the sale or posted on the Synch website), and any amendments thereto, are not followed.
4 | This Warranty does not apply to rental or commercial use of the Product.
5 | This Warranty exclusively covers systems and components provided by Synch.
6 | The use of spare parts from unknown sources, for example, replacement parts from third parties is strictly prohibited.
7 | Photo and/or video will be required for warranty inspection by a Synch Customer care agent.
8 | If you purchased a bike and had it then shipped to another country or outlying island territories (ex: DOM-TOM, Netherlands Antilles), parts will only be sent to the country and mainland European territory in which the bike was originally sent.
9 | This Warranty only covers defective materials and manufacturing defects.
In the case of a warranty claim, Synch undertakes to either repair faulty system components and/or to replace such components, at the discretion of Synch.
Upon identifying a fault with a Super Monkey bike, the owner must contact the Company or a local authorised Super Monkey dealer to initiate the warranty process.
Any component to be repaired under this Warranty must be transported to the dealer at the owner’s own expense and risk, and, after the completion of such repair, must be picked up at the dealer.
Costs for repair work performed in advance by persons who have not been authorised by Synch will not be reimbursed.
In such a case, any warranty claim will cease and any remaining warranty period will be voided.
Repair work and/ or replacement of components during the warranty period does not lead to an extension and/or a new start of the warranty period.
Repair work and direct replacement during the warranty period may be performed with functionally equivalent replacement components.
This Warranty excludes any claims as to the reimbursement of property damages, downtimes, travel expenses, lost profit, or any other claims.
Synch maximum liability in connection with this Warranty is limited to the purchase price of the Product.
