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Frequently asked questions
General
Our e-bikes come with a fully charged battery and the distance you can ride on that charge is dependent on many factors, including; the level of assistance you choose, the gradient of the trail, the amount you input yourself, your weight, your kit & clothing weight, tyre pressure, the trail surface you are riding on, pedal cadence, the list goes on.
All that said, you should get up to 40 miles from a single charge. We recommend booking an additional battery if you're planning 35+ miles.
YES, you do!
Our bikes do not have a throttle, instead they provide assistance to enhance any pedalling you do.
The amount of assistance can be varied by a simple push button control on the handlebar which allows you to cycle through the available power assistance modes.
If you are not pedalling then you'll not be receiving any assistance and you'll be free -wheeling.
We give you a full charge, however, the time & distance a charge will last is dependent on many factors (see ‘How far can I ride?’).
Once the charge is exhausted the bike will continue to function as a regular bike would, although without providing any pedal assistance, so it is possible to get home, although it is likely that riding will feel a lot more challenging.
If you are completely stuck, call us and we'll get you up and running again.
There is additional weight from the motor and battery units, the e-bikes also need to be strengthened to cope with the additional loads so they are heavier than a non assisted bike. despite that, because of the assistance once you are riding you don’t notice the weight. the ebikes are well balanced so they handle much the same as a standard bike. It can take a little time to adjust but most people acclimatise quickly.
Cancellations will be subject to the following charges.
Up to 1 week prior to the hire date – 100% refund.
Up to 3 days prior to the hire date – 50% refund.
1 day prior to the hire date – 25% refund.
Day of hire cancellations will be charged at the full hire rate. We will try to offer an alternative date, however this may not always be possible.
Whilst in your care, our e-bikes and equipment are your responsibility, and you may be held responsible for any damage caused to the bike or equipment, up to the retail value of the damage caused. Our e-bikes are in excellent condition, and we really want them to stay that way.
If you are riding on the road and riding sensibly, the chances of damage are low. Of course, we won't hold you responsible for any normal wear and tear.
Thefts are extremely rare. We will provide you with a lock. If you are leaving the bikes unattended, we ask that you lock the bikes through the frame to an immovable object.
Loss or theft of an e-bike caused by you not having the e-bike/s secured to an immovable object through the frame of the bike, will make you liable for the full retail value of the e-bike/s lost/stolen.
We will report thefts to the police and ask you to assist us, in our, and police enquiries.
There are some fabulous pubs in North Northumberland. If you choose to visit them please leave the e-bike at your accommodation.
Drink riding on our e-bikes is strictly forbidden.
Our e-bikes must also not be used if you are under the influence of any drugs, unless prescribed by your doctor and known not to impair your riding ability.
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